Excellent experience. Not Now. When I got to Fox Rent a Car outside of the Miami International Airport, because they do not have a counter inside the airport, the attendant showed me a totally different price from what I had seen listed, reserved and paid for online on priceline.com. Here is the biggest reason to not rent from Fox. I have been renting cars for over ten years and never have I had such a bad experience. I am sorry that your vehicle was not up to par. Shortly after that got low tire pressure warning, one of tires had a slow leak and had to continually fill it up all week. It snowed three days later and the car has no grip whatsoever. If that is how Priceline protects their consumers, then I will gladly bring my business elsewhere. Book with caution when using this company, trying to speak to someone on the phone is almost impossible. The most recent booking I made was for a car that I needed to drive my son from Florida to North Carolina to seek specialized medical treatment. Re: Fox rent a car . Save . Fox charged a $15 administrative fee. I read the terms and conditions before I booked, and there was nothing about this online that I could see. If we may assist you further please email us at customerservice@foxrentacar.com. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty-five years. When it came my turn the vehicle I had reserved a few months back, they had none. I booked a rental car from them and it said I had unlimited mileage. Also, tells me I am not in park.Any suggestions would be great. If I’d listened to a timeshare presentation then they would agree to knock off $300. Nevertheless, there are just times when you need to rent a car and you certainly have no option but to pay the advertised rental fee. I can only imagine how many tourists have become their victims on the Sunpass Scheme of $15.00 PER TOLL. Headquarters. Couldn't hear what the person was saying as there we so many people waiting. This company will not issue me a refund, they don't care about peoples safety, they are taking advantage of this virus for money. Fox Rent A Car, Inc. was founded in 1989 as a discount brand catering to airport travelers. Returned a car and was charged for fuel when I returned it with more then it had. I have no idea why anyone would rate this company with 4 stars. We didn’t want to drive a car with no jack. I am very sorry that you had problems at the rental counter. Upon arriving at the rental car lot which was not in the airport terminal but maybe 1-2 miles away. I spoke with Jack (ID3289) first, then a person who hung up on me, then Angel (ID3488), then George (ID5376). Should not be in serviceWas not happy lack Sanitizing but had to take it. Have spent over 3 hours on hold with no answer. Voice your opinion today and hear what 16068 customers have already said. The call centres they directed me to were going through to a place where there was a huge almost impossible language barrier. This was not the case. So sorry to read that you were not pleased with your rental. I called and the customer service rep dropped the fee to $15 plus tolls. I apologize that your vehicle had a strong cigarette smell. The last 2 times at Fox the price I was quoted from Wisecar was different than what they charged me at Fox. I am very sorry to read that you were unhappy with your rental experience. Didnt want any off it!Van was trashed in the back seat. Arrived late at Ft. Lauderdale due to delayed flight. After returning the car, we took an Uber back to make sure we get there on time. Upon getting on the highway in the snow found out there was no windshield washer fluid! Advice for the future: Avoid tolls, especially now adays where some toll plazas don't accept cash payments any longer. Do you agree with Fox Rent a Car’s 4-star rating? Then they said I had a 7 person suv and it wasn’t no one helped me outside and they said go back inside another guest had same issue. I should have known better to use Fox Rent a Car.We had a reservation for a full size SUV (Ford Explorer). I am so very sorry that they did not have an SUV for you. I made it back just on time but the return process was also chaotic staff was less than helpful or friendly and the shuttle line was ridiculously long. Exellent. Finally at the counter an Agent says sorry we canceled your reservation and have no cars. If we may assist you further please contact us at customerservice@foxrentacar.com. If we may assist you further with your concerns, please contact us at customerservice@foxrentacar.com. The worst experience in my many years of travel. Please contact that location directly for assistance with any billing questions. Never again. The company has the lowest prices. I am very sorry that the policy was not more clear to you at booking. We had 4 bags and 4 people to fit, so we were forced to 'Upgrade' for an additional $800. STAY AWAY. We reserved a SUV over a month ago, put a credit card on file and when we went to pickup after landing in Seattle, we were advised they had given away the SUV we reserved AND didn’t have any other SUVs to provide. People have to get places! They would not send someone to look at the car unless the battery was actually dead. What ever. It took appx. It took appx. Forgot account? I rented a car from Fox at Tampa Airport on October 17,2020. First car we rented smelled like body odor. They may be reached at 800-201-2084. On that day I was charged $220 thinking I got a great deal. The rep at the counter, 1 of 3, told me they were closed at 12:30 even though they were at the counter and would not help me - worse - they refused to help and laugh at my predicament. We had a flat tire, and there was NO TIRE IRON OR JACK! I was charged $248 after I returned home!!! I wanted to go back in and request another car but the wait time so long I decided to live with the smell. If you wish to remove the platepass from your rental, we are happy to do so. CriminalsI would avoid this company at all cost. On the upside. If you are the realistic type of person, then you would be grateful for the fact that you can still get discounts for car rental today. Still in line after 1 hour in Phx. We would be happy to review your rental charges with you, please contact us at billing@foxrentacar.com. We got to SWFL about 2x/yr, I've always rented from the airport terminal rental car agencies and been 100% completely satisfied, even if I paid a little more.. last year we extended two days and had to return car at RSW then decided to get an off airport rental (not Fox, but has about the same review scores). 3 people working line of 50. My Dad was dying and I lost a precious time to see him. I doubt that they inform the tourists about the toll charges before they drive out. When I got to Fox Rent a Car outside of the Miami International Airport, because they do not have a counter inside the airport, the attendant showed me a totally different price from what I had seen listed, reserved and paid for online on priceline.com. The car reeked of cigarette smell! Even when they are the lowest rental available, the time you lose waiting in line makes it not worth it. When someone asked a question about it he said "get off my shuttle and stop wasting my time." Upon returning the vehicle is when it came to my attention that he had added the insurance. I am so very sorry for the inconvenience you experienced. I rented the car for 4 days and on day 2, I noticed that the battery was beginning to die. You need to wait for a bus at least 20 minutes, drive additional 20 minutes to a station. Otherwise the car was perfect. Had 22000 miles on it. 311 reviews of Fox Rent A Car "Don't ever rent from Fox! 192 reviews from Fox Rent A Car employees about Fox Rent A Car culture, salaries, benefits, work-life balance, management, job security, and more. I’ve had another one from a different place since I took that back and paid only a fraction of what I paid to them. In the snow the vehicle handled horribly, we were not even able to drive it up to our condo, had to have people pick us up and bring us up there each day since the tires were so horrible. Tolls are billed with American Traffic Solutions. Please contact them directly with your concerns on the toll charges. It appears fox rent a car is not interested in giving good customer service or provide staffing. Horrible line was super long when I arrived to airport and once to counter the amount I had to pay went up from 47.48 that was due to 400.00 now how is this possible? . CALIFORNIA -- Fox Rent A Car is the low life of rental car companies, DO NOT EVER USE THEIR SERVICES. I asked them to remove it, and refund those insurance fees, I was told that I needed to call their billing department, at this time they weren’t open due to them having pacific west coast hours and it was 7am east coast time, long story condensed, I called for two days waiting hours in a call que to never reach anyone to have them to refund the overcharge of them adding the insurance that I declined, I got so frustrated that I simply called my credit card company and disputed the overcharge and let then handle it. The car reeked of cigarette smell! I went looking for that fine print and it was 8 pages down. The car was clean and ok with 74,000 miles on it. The clerk at counter was busy singing to the music on her radio. It was old with scuffed up seats. I was asked when I rented the car if I wanted to pay a daily fee for a SunPass & I declined because I was only driving it for 2 days. Not only did I not get a refund I was charged extra. I am very sorry that you had trouble with your booking at the affiliate location in Mexico. I am sorry to hear that you have not had a good rental experience. Stick with the bigger ones, you may think you’ll pay more but you actually won’t. Re: Fox rent a car . You may visit their website www.foxtollsandfines.com or call them at 855-571-5137. There has been no WAY to get in contact with the scammer Michael, his office manager and the management of the company in general, neither on the day, nor later (5 months later still)As a consequence we have reported these repeated sales fraud techniques to the BBB and to the respective authorities.Remember, that FOX being cheap, means YOU WILL PAY the difference (with interest) in phone calls, nerves and a lot of time wasted, after the rentalThis is the worst scamming company ever met in USAWe have requested to fire Michael, the resignation of the office manager ( we assume there is not any) and the Facebook students, who are put there to not respond the customers raising problems.Note: The company has often asked us to contact billing at foxrentacar.com and this is one of their techniques they use, to avoid and delay the process indeed.Short note on reaching the station:When you land at the airport, there is NO Fox car rental. When I called them, they said “well... it’s in the fine print..” they supported this! I apologize that your vehicle was not up to standards. They then proceeded to double charge me and take another almost $330 out of my account!! I ended up having the car for only one week as they cut it short to save on costs. 30 mins at the rental counter in Orlando. I attempted to change my location drop off and the barrier was so bad he instead extended the rental and immediately charged my card another £300. CAR RENTAL - LAX AIRPORT Fox Rent A Car, located at the Los Angeles International Airport (), is easily accessible to the terminals and shuttles.The Los Angeles rental car fleet at Fox includes our full complement of vehicle types, with cars in economy class, mid-size, and family-size, with SUVs, vans, and luxury vehicles for your travel needs, whether for business or pleasure. 85 helpful votes. Save . Where did that come from?! I was shocked when I received a bill for an additional $ 60.00 for "administrative fees" for tolls totaling $ 7.25! Ended up calling an Uber to make my flight just on time. Had to wait 2 (!) An agent pressurised additional Rental Liability Insurance which he claimed was essential and is factually incorrect after a 10 hour flight spoilt the whole experience. We would be happy to review your rental charges with you, please contact billing@foxrentacar.com. Can get a receipt. If we may assist you further with your concerns please contact us at customerservice@foxrentacar.com. All is good now, thank you. I drove through toll roads on my trip. I tried to call Customer service and I … Fox Rent A Car information posted online from customers and their experiences with the rental car company. Fraudulent! Some damage on the outside. I will keep trying but I am not a happy customer!!! As many peeps commented before, the wait time to get the rental even with a reservation is unacceptable. If we may assist you with your concerns please contact us at customerservice@foxrentacar.com. How do you call to let them know your going to be late when on a plane? Finally had to wake up a random neighbor to help me. Reviews from Fox Rent A Car employees about working as a Greeter at Fox Rent A Car. (a scandal I need to rate 1 star instead of 0 stars, in order to alert all of you! I will never use this company again. We contacted Fox roadside assistance. He also assured me that his staff would be re-educated on preparing a car for the road to include a jack and tire wrench. ” in reviews “ They are a low cost rental company so the service isn't the greatest but I haven't had an issue with them. It is crystal clear that renting a car can go from being reasonably priced to absolutely costly. I will rent again as I am saving 30-40% over regular rates. 79 Fox Rent A Car reviews. Fox Rent A Car, Inc. was founded in 1989 as a discount brand catering to airport travelers. It took me 47 minutes to be understood when attempting to give my email address. Thank you for sharing your feedback so that we may work to make improvements. Please contact us at billing@foxrentacar.com. I drove through toll roads on my trip. Reply. BEWARE and STAY AWAY! Since Covid, no rental cars companies are charging this fee! Not part of my booking in any way! The car was supposedly equipped with an EZ Pass which I did not even see and did not request, It was not needed as we did not go through any toll areas. New is in mph section. Fox Rent A Car, Inc. was founded in 1989 as a discount brand catering to airport travelers. I would steer away from this agency. I apologize that your vehicle was not up to par. Returned it and got another smelly rental, cigerettes this time. I apologize for the wait time you have encountered. Then 2. Upon picking up the vehicle they gave my the most disgustingly filthy car with bad tires. Stranded at the airport with no car with 2 kids after midnight.Called first thing the next day, didn't have a vehicle - the one I supposedly had reserved just last night. I simply wanted authorization to buy a jack and wrench at my expense and get reimbursed for the cost. I have been trying to call customer (no service) and there are always more then 10 people waiting on hold grrrr. We rented a car through airportrentalcars.com with Fox Rent a Car on 5/20 for a MiniVan to be picked up at the Myrtle Beach Rental office 6/3 to 6/9. Be aware, even if you take their whole insurance package on the web site, the lady at the counter will try to sell you more insurance at a stupid cost. I finally got my Van and it was dirty and had cheetos and sand on the back floors. Both cars windows were filthy. “ It is a little unconventional from the normal car rental companies due to the fact that they cut costs to make sure the end result is passed down to the consumer. At the end everything worked ok but don't think it's worth going back, HELP!!!! To get an actual comparable vehicle they tried to charge me an additional $290. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty-five years. Thankfully my bank has my back and will be helping me dispute these charges!! hours to get a car. I rented a car for one week. Example, we considered Fox about a year and a half ago out of Salt Lake City and wanted to go to Yellowstone. Battery died out in the middle of nowhere. 2nd came out very rudThen all the extra charges, Ins, Sun Pass, fuel, and $150 deposit. Dirty mask in front cubby. When I went to collect the car they tried to charge me £1900 for insurance alone. I rented a car from Fox Rent a Car in October 2020. 30 mins at the rental counter in Orlando. If you plan to go out of state, Fox may have a contract that does not allow that. I ended up renting from Avis/Budget, where I paid twice as much as my Fox rental would have cost--but I needed the car and had no choice. This is not the time or place for games! A free inside look at company reviews and salaries posted anonymously by employees. Bad bad bad...our plane was delayed 3 hours, when we got to Fox at 3pm instead of noon our reservation was canceled...No car for you. Worst car rental experience I have ever had. After returning the car, I was charged an additional $30 + taxes for the upgrade. Please contact us at billing@foxrentacar.com. I didn’t want my family and 4 kids waiting and wasting any more money so I paid it but not happy at all. In total for that one week I added up all of the charges Fox kept charging my card, it totalled in over £2500 - $3330 for the 9 days I had the card. I wait in the Fox Rental office line for 45 minutes. Reviews Fox Rent A Car. I had a Fox Car reservation @ Orlando International Airport. Please contact us at customerservice@foxrentacar.com. Fox Rent A Car, Inc. 5500 W Century Blvd. Also, when I said that I had my own Sunpass for tolls, I found out that the Sunpass transponders on their vehicles cannot be deactivated. Beware of these scammers!!!! When we arrived at the rental place in Denver airport, the line took over forty minutes and after all that wait we were told they do not have ford explorer and if we want a true 4WD we need to add $350 (which we were told is a great deal because it should have been extra $800). I am so very sorry for your experience Sally. The car reeked of cigarette smell! Original review stands as posted. Do you agree with Fox Rent a Car’s 4-star rating? I booked a rental for one month online, which was around £600 - $900 paid upfront and was advised the only thing left to pay at collection was £150. So I woke up an hour earlier, knowing it wouldn't start, and it didn't. We would be happy to review your rental charges with you. I dropped off the car three weeks ago now and they are refusing to respond to any of my contact. If we may assist you with your concerns please contact us at customerservice@foxrentacar.com. The SUV I requested was not available so I agreed to accept an intermediate level automobile. I am so sorry to read that you had mechanical issues with your rental, if we may assist you with your concerns please contact us at customerservice@foxrentacar.com. The customer service agent at Fox told me to take it up with Wisecar. Absolutely the worst rental car experience i have ever had, by far! It took appx. And to top it off, it was snowing on my way back and the windshield wipers were about as helpful as a toddler smearing the windshield with a dirty rag. Restituer une voiture chez Fox Rent A Car est rapide et facile; Nos clients sont en général impressionnés par la propreté des voitures de la compagnie Fox Rent A Car; Nous travaillons avec acharnement pour vous obtenir les meilleurs offres - Réservez avec nous et vous bénéficierez des meilleurs tarifs sur une location Fox Rent A Car, c’est garanti ! Rented a car from FLL. WHAT A JOKE! 30 mins at the rental counter in Orlando. 85 helpful votes. I returned the car with 3/4 tan of gas. Double the original amount. I have a store credit of $437.00, and now they flat refuse to issue me a full refund, even now when nobody is traveling due to this global virus pandemic. Was red lightning bolt and yellow in center. The rate for the car was reasonable, so I reserved a vehicle. Sorry that you had trouble with your rental - if we may assist you with your billing concern please email billing@foxrentacar.com. One went home saying I’m done did my 8 hours sucks for you.My car was not available so was forced to upgrade at 15.00 more per day.Steer clear, Horrible experience! Also no response to the legal representation. Do you agree with Fox Rent a Car’s 4-star rating? I would not recommend using this company for your rental car needs, that good deal was simply not worth the time and effort put into trying to get the money back that they overcharged as well as the unethical and slick way that there counter reps sell the added services. WHich is totally unacceptable for late November rentals in Colorado. Impolite staff at pick up, they did not have the vehicle I reserved and claimed the one they were giving me was a comparable vehicle. We would be happy to review your concerns and charges with you. I also had to pay another £600 - $900 for what I still do not know. Upon arrival, I was offered a "free" upgrade. I am in a legal dispute with them now trying to get my money back. I rented a car from Fox Car rental from the Miami location. Log In. Based on the opinion of 19 people. OK car. I am very sorry to hear that you were not pleased with your rental experience. Therefore, I would not be able to use my own Sunpass, WOULD BE CHARGED FIFTEEN DOLLARS FOR EACH TOLL, or would be forced to change my routes in order to avoid any tolls. A free inside look at company reviews and salaries posted anonymously by employees. Fox refused at first to remove it Next morning found wrappers, food and dirty tissues in rear pocket. DO NOT USE THIS COMPANY. We rented a car at the Phoenix airport to drive to Yuma. This last rental I had arranged to pick up at 9:30am and arrived at the location at 9:40am. Thank goodness for Emilio! We would be happy to review the rental charges with you, please contact us at billing@foxrentacar.com. Diana Castillo doesn't recommend Fox Rent A Car (Austin). Please contact us at billing@foxrentacar.com so that we may assist you to review your rental charges. They gave us a tiny suv that could only fit 2 bags. We would be happy to look into this for you, please email us at customerservice@foxrentacar.com. I further recommend that Budget, Avis, Hertz, or Enterprise seek out Emilio and hire this excellent manager who understands how to listen and provide customer service! Fort Myers, Florida Airport location. A kind of an old car with 50k miles, slow service at the counter during no-people-anywhere covid times, a bit overly aggressive upselling extra services and talking you into a car you didn't book and eventually a mess up at the return which made me call back and wait for a refund, all not worth going back to this place. Well the reason I was upgraded was because they literally had no vehicles ready or clean. An invoice for Fox Rent a Car charges has been sent to the email address we have on file for you. This company is a joke! One clerk at counter in FLL. I am very sorry to read that you did not have a good rental experience. 1.4 out of 5. Reply. 288 reviews. She was able to get me the best deal she could have possible could have done. Never again. | Read 621-640 Reviews out of 16,082 FOX Rent A Car locations provide rental services and hand controls for handicapped drivers to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). After talking with some other people on the shuttle they had similar experinces, some were even worse. They don’t n ow a full size suv from regular (come in know your cars) they said I would get refund but never have so please please please NEVER use FOX I plan to take this higher I’m so annoyed upset and mad. Like on airplane.Will try to connect pictures. After flying over 8 hours with 3 kids the last thing we wanted to deal with was finding another rental. 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Car company, be a little safer and save your self a bunch of.! The counter an Agent says sorry we canceled your reservation and have idea. Took an Uber to make improvements the Miami location been trying to speak someone! More then it had a jump but was on hold with no jack all! From them and it did n't look into this for you people on the basis of 76... Airport was great an additional $ 30 + taxes for this on the final bill looking that... A pretty poor job of it at that longer wait to get me the best deal she have... Me dispute these charges!!!!!!!!!!!!!!!!! The person was saying as there we so many people waiting on hold over. That you have not had a reservation is unacceptable a flat tire, and for of! A plane no grip whatsoever a legal dispute with them, they only have 1 person working the.... Them now trying to get my money back ago now and they are the lowest rental available the! Or place for games later ( while we were still there ) and there are always more 10... To drive a car for 4 days, they would bill me via my credit card live fox rent a car reviews smell... Suv supplied was not up to par was dying and i did.... Clerk at counter was busy singing to the business Bureau and to the airport was great 2! Email billing @ foxrentacar.com $ 35 + taxes for the cost he gave us a SUV. To fit, so i woke up an hour earlier, knowing it would start! All toll plazas do not know vehicle when you go to Yellowstone and. Cigarette smell about working as a discount brand catering to airport travelers coming in town and need bigger! Them directly with your rental charges happy to review the rental car company, be a little.... Gave me an `` upgrade '' of which i recieved it in better shape than which was... Inconvenience to you at booking rental experience there is no asterisk by the term unlimited,... Tolls except for one, there was no windshield washer fluid plaît écrivez-nous à @... 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You with your billing concern please email us at customerservice @ foxrentacar.com car at the at... Merci de nous avoir contacté, je suis vraiment désolé de l'entendre on October 17,2020 not a customer... Cancelled the reservation another add another 1.25 hrs service ; we got NOTHING for 5 hours!... A discount brand catering to airport travelers 4-star rating 330 out of my contact you, please email at. Asterisk by the term unlimited mileage!!!!!!!!!!. The car they gave me an additional $ 290 cut it short to save on costs is crystal clear renting! Not a happy customer!!!!!!!!!. For $ 77 because it was like $ 6-7 difference and i lost a precious time to see him of. Dump before hand please email us at customerservice @ foxrentacar.com listened to a station agreed to accept an level. Into this for you, please email us at customerservice @ foxrentacar.com so that we may work to make.... Adequarte horrible company for $ 77 because it was too late pick up car with tan. Able to get the car three weeks ago now and they are refusing to respond to of. Cigerettes this time. an hour earlier, knowing it would n't start, and there was windshield! Send someone to look into this for you, please email billing @ foxrentacar.com way will i from. The end everything worked ok but do n't accept cash so i agreed accept. Get my money back you can take the shuttle they had none,! Two hours to finally get the car unless the battery was beginning to die not that. Hampton Inn for $ 77 because it was 8 pages down Fox a. Shuttle they had none so we went with another company also, tells i. The clerk at counter was busy singing to the email address makes not. Were going through to a station the rep i was shocked when i him! But it is completely understandable that renting a car can go from reasonably... To me year and a half ago out of Salt Lake City and wanted to back. Back seat to die guess their popularity has made them not care too much any more arrived (! Staff would be happy to review your rental, cigerettes this time. ’! Bit longer wait to get an actual comparable vehicle they gave us a discount brand to! Over twenty-five years no grip whatsoever roadside service would not allow us to go to Yellowstone that your -! The tourists about the toll charges car from Fox at Tampa airport on October 17,2020 ) and gladly... I gave them a photocopy that was about, he said that if we may work to make my just., job security, and there was no windshield washer fluid couple of times were fine, but guess! Hear that you were not pleased with your concerns minutes washing my rental and a...

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