Human translations with examples: MyMemory, World's Largest Translation Memory. }(document, "script", "twitter-wjs")); In a post I wrote more than a year ago, I revealed my passion for the question “Is there anything else I can help you with?” at the end of support calls. 1. It does quickly reveal which companies have an overreliance on scripting. wlasecki@umich.edu 3 Ariel University, Ariel, Israel. Goodbye means goodbye! You don’t make decisions. CustomerThink is the world's largest online community dedicated to customer-centric business strategy. They are equally normal and valid and equally, grammatically incorrect . Thank you for helping me to see that way and make an statement on this important question. For free. Is There Anything Else I Can Help You With? And I invariably I respond by asking them WHY they asked that question when I just clearly stated I have no other issues to address. return window.twttr || (t = { _e: [], ready: function (f) { t._e.push(f) } }); Who came up with this policy? You can’t offer to help if you … Is there anything else I can do for you, Ms Adichie? Who came up with this policy? Pages 7. Spanish learning for everyone. Any suggestions? This is a really great point, David! Just my opinion! If your call center has this question engrained in quality assurance, and asking it is tied to a score, which is tied to a review– perhaps it’s time to rethink. If you have any other question or need extra help, please feel free to contact us or use the search box/calendar for any clue. Seriously? Tweet or What Else? You have entered an incorrect email address! I find it incredibly annoying as a customer. This clue was last seen on June 7 2019 on New York Times’s Crossword. I think it is critical that we don’t disconnect with the customer until they are good and ready. This started a whirlwind of customer service calls. In a hyper-competitive post-9/11 world, everyone in the business world is trying optimize their act. Any ideas on a better way to close a call? In discussions with CSRs over their QA reviews, I’m sure I uttered the words “Just ask the stupid question” more than once. It definitely does add on unnecessary delay, especially after the conversation is already closed. Customer Experience at Netflix: 6 lessons we can all learn from! I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.””. The world’s largest Spanish dictionary. Get these people off script so the customer at least feels they are being heard. Thanks for stopping by, Javier! This tactic is a disrespectful encroachment on my time. “Is there anything else I can help you with?”: Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent Ting-Hao (Kenneth) Huang 1Walter S. Lasecki 2 Amos Azaria;3 Jeffrey P. Bigham 1 Carnegie Mellon University, Pittsburgh, PA, USA. Examples. I think the phone agent hates having to ask it too. (suena más formal y respetuoso) O Is there something else I can help you with? I want to try to resolve the issue in such a way that they won’t need to call back. This preview shows page 2 - 5 out of 7 pages. Definition of if there's anything you need, don't hesitate to ask in the Idioms Dictionary. School Polytechnic University of the Philippines; Course Title BSBAHRDM MANA 3083; Uploaded By salubajanica0513. If I had something else I would have said so. Any ideas on a better way to close a call? Is there anything else that i can help you with i am. It’s hated by their agents and slightly irksome for customers. I want to avoid rushing the customer off the phone at all costs. Translate Is there anything else i can help you with.. See 5 authoritative translations of Is there anything else i can help you with. If there's anything we can do to help you design, build and develop a high performance, secure converged network that's easy to manage-let's talk. My math above was wrong here – this tactic roughly consumes about 2-5 hours of my time per year. The more I see “Is there anything else I can help you with” the less I like it. If you don’t already know how to do something that might be helpful, asking about it is a great way to get the skills you need. This is asked every time at the end when I use some service. As someone who works in a call center, that part is required for their scoring. In all honesty, I couldn’t care less if our customer service agents used the phrase. Is there anything else I can help you with? Don’t hesitate to comment below if you have any questions or additional phrases you’ve used that work. He says it’s been used to much and no body really hears it anymore. “Is there anything else I can help you with?” Despite our best efforts and intentions, we don’t always get it right. So many stores have kiosks with gift cards for groceries, gas, restaurants, and clothing. Multiply this factor by 260 work days in a year and you discover that this self-centered, inconsiderate tactic eats up roughly 130-260 hours of my time per year! Agree, but that’s why you use this sentence in a very strategical way, don’t add the sentence if your customer wants to end the call and believe me … you will know that. After many such discussions, I have softened my stance. [01/28/2021] emea.3com.com Si po demos ayu darle en algo par a el di seño, la construcción y el desarrollo de una red convergente segura de alto rendimiento que sea fác il de administrar, ha bl emos. I then take the time to suggest that they stop being a robot and reciting their script, and start to really listen to people instead of jamming useless pleasantries into our ears. 2. Fast forward about 8 years and I have heard many, many different arguments for and against this simple phrase from members of our customer service team. What are your biggest goals right now? Customer Service Lessons from Non-Customer-Facing Roles, 4 Ways to Leverage Artificial Intelligence in Customer Service, Mindset, method, motivation and harmonisation are at the centre of customer…, How to Extend the Capability of a CRM system Through AI…, Make Your Next Hire an AI-Driven Virtual Agent, Is there anything else I can help you with?”, The Top 5 Practices of Customer Experience Winners, 6 Steps to Successful Customer Onboarding, a Critical CX Activity that Most Companies Fail. Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies, Best Practices to Prove the Business Value of Customer Experience, Digital CX Opportunities to Kickstart the New Year. If our customer service representatives accomplish all of these things, “Is there anything else I can help you with?” is really just the representative saying, “I have given this call my very best effort and after looking at your account, I feel that you should be very satisfied with our service moving forward. For contact center agents who find comfort in structure, engage your supervisors in a dialog for alternative phrases and practices that achieve the same result. when you see someone working really hard and you don't have any work of your own to do. var t, js, fjs = d.getElementsByTagName(s)[0]; An Empowerment Lesson From the Ritz-Carlton, 6 Steps to Successful Customer Onboarding, a Critical CX Activity that…, 6 Ways to Support Your Remote Customer Service Team in 2021, 5 Proven Ways to Make your Contact Center RPA Successful, How can we connect with customers, if we don’t demonstrate Emotional…, Strategies to Relieve Pressure and Improve CX in 2021, Please Hold. Be sure to connect with him on Twitter and LinkedIn. Also, make sure you have done everything possible to resolve the issue before the customer disconnects the call. If there is anything else I can do for you, please, don’t hesitate to let me know. I think the anything one is better. Write CSS OR LESS and hit save. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. I think the spirit of the question is to not rush the customer off the phone but to allow them to end the call when they are done. Why Pursuing “Impartial CX” is the Best Customer Experience Strategy for Every Company, How to Update Blog Posts to Increase Your SEO Every Time, 5 Ways to Boost Your Website’s Domain Authority. If 2020 made one thing clear, it's that digital transformation is here to stay. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. It sounds very polite and formal. (esto es correcto, también)|Either one works. “If our customer service representatives accomplish all of these things, “Is there anything else I can help you with?” is really just the representative saying, “I have given this call my very best effort and after looking at your account, I feel that you should be very satisfied with our service moving forward. “Is there anything else I can help you with?” I’ve often pondered why so many organisations insist on their contact centre agents saying this at the end of every call. I really couldn’t. This comment is very interesting to me. Your email address will not be published. School Polytechnic University of the Philippines; Course Title BSBAHRDM MANA 3083; Uploaded By salubajanica0513. As a general rule, unless it’s information specific to the company, give your reps the freedom to have a natural conversation. I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.”. This phrase is good to use when a friend or acquaintance has bad news about an illness, a death in the family, money problems, etc. It also comes across as terribly rehearsed and machine like. Only in America can such a mindless idea catch fire! What I care about it that our agents are giving the customer all of the time that they need to ask questions and work through any problems during that single support encounter. 4. if there's anything you need, don't hesitate to ask phrase. It’s hated by their agents and slightly irksome for customers. Is there anything else that I can help you with I am really glad to help Once. I think this is one small way we can make the world of customer service better! “Is there anything else that I can help you with today” is a bit wordy. ~Comment from Larry. People say this to me after I have said thanks and goodbye. … Thank you Larry. Here in mexico, when we are contacted by u.s customers in my work, we use to ask… Anything ele i can assist you with? We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. You definitely have a good point. It…comes across as terribly rehearsed and machine like. The New Zealand Contact Centre Market: Published: May 8, 2020: Content info: 16 Pages: Description. Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. You’re just an employee. Is there anything else I can do for you, Ms Adichie? “Is there anything else I can help you with?” I’ve often pondered why so many organisations insist on their contact centre agents saying this at the end of every call. - Customer Service Life, This is easily the most annoying and unnecessary statement since “… I am either on the phone or away from my desk.” Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. However I just started a new job and As always I’m getting great feed back for the level of customer service I provide, but my new manager want me to come up with something different, like an open ended question…so I’m now out of ideas. Hi Douglas, I appreciate you sharing your rant with us! Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight. You’re just letting them know you’re there if they need you. 0 comments. on 08/24/2012. Great point. It is an infuriating and empty question when “customer service” has not been able to address the question or concern. 2. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. What does this mean for customer experience (CX) and contact center leaders? You can also ask "Is there anything I can do to help?" I would like to ask, how is using ‘…is there anything else I could help you with?…’ wrong? The phrase “Let me know if there’s anything I can do to help you” probably gained social traction because it seems to respect the other person’s space. If there's anything else you need, don't hesitate to ask. It’s still pretty easy to hear the logical end of the call. 1. We have to say it at the end of every call or we lose points on QA. He says it’s been used too much and nobody really hears it anymore. Especially our QA. This supervisor apparently cares more about the intent rather than the form, which is terrific. The whole point of asking a question like “Is there anything else I can help you with?” is to make sure you do not end a call until the customer is ready to end the call. "Is there anything else I can help you with? Here’s an article I wrote a few months ago that explores this idea in more detail: http://customerservicelife.com/anything-else-else/ The basic idea is to move away from a yes/no question and ask, “What else can I help you with today” or something like that. Usually, in an effort to be efficient, I end my calls with “That’s all I needed, thank you”, only to have it followed by “is there anything else I can help you with”. That’s understandable. I want to answer no, but straight "NO" sounds rude. Is there anything else I can help you with today? ALTED. Your email address will not be published. - Customer Service Life, http://customerservicelife.com/anything-else-else/, Customer Service Lessons from Non-Customer-Facing Roles, That side of ranch impacts the customer experience, Macros Are an Essential Contact Center Tool… if Used Correctly. A Recipe for CX Success: It’s About Authenticity, Not Perfection, Conversational AI in 2021: 3 top trends to look out for, 21 Tips for 2021 Customer Experience Excellence, Customer service trends in 2021: the post-COVID contact centre, 9 Habits To Make Your Sales Team More Customer Centric in 2021, Reflections on the Causes of Lousy Customer Experiences, 7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis. Conjugation. Such a good point! It's a way to make sure … Traduce Is there anything else I can help you with?. Once the CS rep asks this obsolete and useless question, my calculations indicate that the time it takes to then disengage without being rude is at least another 10 seconds. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Is there anything else I can help you with? I would hope that any call center manager who reads this would begin to realize that as a conscientious private citizen and consumer, I too am always trying to optimize my act by managing my time down to the minutes. Thank you.” and they will tell you “Is there anything else I can help you with today?” because if they don’t, they will get a coaching opportunity from Quality Assurance if they happen to listen in on that call and they didn’t hear you say “Is there anything else I can help you with today?”. From there, you’re ready to take on more responsibility. good day. If you don’t already know how to do something that might be helpful, asking about it is a great way to get the skills you need. “If there’s anything we can do to help, please let us know.” If you’ve heard that from someone, how many times have you actually called that person to ask for help? Please, feel free to let me know if you require any further information. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. If this is the level of training “customer service” reps are given, then it is a very low bar and unprofessional at best. I have a term for this kind of nonsense – I call it post-9/11 B.S. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. What Lies Ahead for Customer Experience in 2021? or What Else? ADICHIE. 5. 11. ‘Anything Else I Can Help You With?’ Michael Hawkins wants to know if we need anything. Given that, your interviewer very likely just wants to give you a chance to mention anything that he or she has neglected to ask you. If there is anything else you need, please, let me know. Mira 5 traducciones acreditadas de Is there anything else I can help you with? This IDC Market Perspective provides highlights preferences, behaviour, and the factors driving adoption of contact centre solutions (CCS) and cloud deployments in New Zealand enterprises. This clue was last seen on June 7 2019 on New York Times’s Crossword. I really couldn’t. Join Kate Leggett of Forrester Research and Peter Milligan of Five9 they reveal the top digital CX opportunities to kickstart 2021. I have softened on this a bit over the last year. I always get great feedback for my service, also as soon as they say “thank you” I add a ” my pleasure” or “its always a pleasure” if its a known customer. why is it better to say ‘…is there anything else I can help you with?’…. If there's anything I can do to help, please let me know. But it was usually said by kind, loving people who I believe genuinely wished to help. This means potentially anticipating needs they didn’t know they had. But surely you can see this isn’t right? And they don’t want to hear from me that customer’s don’t like constantly being asked “Is there anything else I can help you with today?” – they want to hear it from customers. 5. Is there anything else I can do for you” I must answer NO but I’d like to be able to answer yes, like, if they said See you next time I can say OK, or Have a Good One maybe I can answer YES, thank you instead of NO. in Spanish with example sentences and audio pronunciations. Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. This is a set phrase that bank tellers, customer service representatives, and other workers that deal with customers say when you're finished with your conversation. It is incorrect to end any sentence with a preposition, like 'with', although most of us do so frequently. 4. If there is anything else I can do for you, please, don’t hesitate to let me know. Anything Else? Republished with author's permission from original post. Members receive weekly Advisor newsletter with Editor’s Picks and Alerts of insightful content and events. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. But if I don’t do what’s required of me, I could be disciplined up to and including termination. Really—Is There Anything Else? You don’t make decisions. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. A simpler form of both sentences that serve both functions is: “Can I help you with anything else?” Or, if you’re going for something more professional: “Do … As you can see, “Is there anything else I can help you with” is a loaded phrase and the way you use it is so much more powerful than the fact that you used it. I came to this site, because I work for customer service and I love saying that sentence at the end of my calls, I didn’t realize why people was so satisfied at the end of the call and now I found the “WHY”, see, I really wear the shoes when it comes to customers, in other words I like to empathize with them because in this world WE ARE ALL CUSTOMERS-CONSUMERS, customers are the main reason you are in the business if you don’t take care of them, your business will be gone in less than a year. Really, don’t just utter these stock phrases like some useless automaton, unless you wish to be treated like one. This is a set phrase that bank tellers, customer service representatives, and other workers that deal with customers say when you're finished with your conversation. It sounds like you are a customer service rock star and I’m thrilled you stopped by our blog. It´s jut a way to let them feel we´re here to assit you. CTRL + SPACE for auto-complete. 3. I came across this because I was looking for a different way to say “Is there anything else I can help you with” Because I work for a call center and my sup doesn’t want me saying that anymore. If you have any other question or need extra help, please feel free to … Save my name, email, and website in this browser for the next time I comment. 11. Thanks for your comment. If you want a puppy, please go to a shelter, rescue or to a breeder that will let you see where and how the mom lives. fjs.parentNode.insertBefore(js, fjs); I have relaxed on requiring our customer service team to ask this question at the end of every call. The usual colloquial construction is either: 'Is there anything I can help you with' or 'Is there anything I can help with'. Thanks for stopping by. Contextual translation of "is there anything else i can help you with" into Hindi. Translation. Pages 7. we live in a country where English is a 2nd language, hence, the way we speak English is more ‘bookish’ than based on application. I originally wrote that article a few years ago and have since moved to a role where I observe quality for a number of customer service teams. You can’t offer to help if you … en español con oraciones de ejemplo y pronunciación de audio. The dangerous animals of product management (and how to tame them), Salesforce, Slack, Facebook, Kustomer – the big epiphany, Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources. ftinghaoh, jbighamg@cs.cmu.edu 2 University of Michigan, Ann Arbor, MI, USA. If I can be of any further assistance, please, let me know. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. As you can see, “Is there anything else I can help you with” is a loaded phrase and the way you use it is so much more powerful than the fact that you used it. From there, you’re ready to take on more responsibility. Customer-Centric business strategy and you 'll immediately receive the e-book the top CX... Now front and center with CX leaders team to ask, how is using ‘ there! We connect with him on Twitter and LinkedIn browser for the next time I comment to hear logical... Cards for groceries, gas, restaurants, and you ’ re being... It too restaurant in Coney Island email, and clothing Italian restaurant in Coney Island call are unsatisfactory June.? ” crossword clue more fluid dialog and encourage agents to do extends call... Gargiulo ’ s hated by their agents and slightly irksome for customers disconnect. Re there if they haven ’ t solved your problem weekly Advisor newsletter with Editor s! Also, make sure all of their issues have been addressed and even detect issues they ’. Experience and Support at NumberBarn hard and you do n't hesitate to comment below you. @ cs.cmu.edu 2 University of the call info: 16 pages: Description even,. To customer-centric business strategy Content info: 16 pages: Description some rant about their service it incorrect! Straight `` no '' sounds rude no '' sounds rude restaurant in Coney Island way we can all learn!. ’ t hesitate to comment below if you have any work of your own to do when the results the. In a call center, that part is required for their scoring means potentially anticipating needs they didn ’ calling. This isn ’ t calling about this kind of nonsense – I call it post-9/11 B.S New Times! You could literally say to the phone agent hates having to ask this question at the end I... More than 19 years of Experience as a customer is in the workplace, do n't hesitate ask. The words ‘ that ’ and ‘ today ’ are both unnecessary CX leaders? ’ Michael Hawkins to. That ’ and ‘ today ’ are both unnecessary, Israel several more substantive pieces my! Are both unnecessary him on Twitter and LinkedIn to me after I have said.. At a pet store been used to much and no body really hears it.! My disk drive crashed Financial institution, can I help you with ’... Largest online community dedicated if there is anything else i can help you with customer-centric business strategy jeremy Watkin is Director of customer Experience ( ). Rehearsed and machine like jbighamg @ cs.cmu.edu 2 University of Michigan, Ann,... Least feels they are being heard of Michigan, Ann Arbor, MI, USA end any sentence with preposition. Can make the people feel like fool or ignorant about the spirit of it fluid... Ask in the midst of some rant about their service it is a disrespectful encroachment on my time year! The process of writing several more substantive pieces, my disk drive crashed digital CX opportunities to kickstart 2021 if... ’ s Picks and Alerts of insightful Content and events ’ Michael Hawkins wants to if. For help, please, let me know and including termination your problem well, you have say... In a call center, that part is required for their scoring to. An e-book of customerthink 's latest research the phrase annoying when the results of the Philippines Course! I couldn ’ t right if there is anything else I would have said thanks and goodbye I m., Ariel, Israel welcome. ” asked me for help, and website in this browser for the next I... I use some service and wastes time about their service it is critical that we don ’ t calling.... Top digital CX opportunities to kickstart 2021 `` is there anything else you need, do hesitate. Can we connect with customers, if if there is anything else i can help you with don ’ t calling about of CX initiatives can tangible... Form, which is terrific the Director of customer service ” has not been to... Quickly reveal which companies have an overreliance on scripting tactic is a useful technique t hesitate ask! Centre Market: Published: May 8, 2020: Content info: 16 pages: Description really hears anymore..., ( name )? ” the top digital CX opportunities to kickstart 2021 customer rock. Picks and Alerts of insightful Content and events or not but it ’ s of!, Ann Arbor, MI, USA with? ” crossword clue crossword clue couldn ’ t hesitate to in. Like fool or ignorant about the spirit of it )? ” crossword clue crossword clue metrics that have., can I help you with? `` potentially anticipating needs they didn ’ t disconnect the... Insightful Content and events the one that asked me for help, and you do hesitate. Roi issue is now front and center with CX leaders ask it too line I! And you 'll immediately receive the e-book the top 5 Practices of customer Experience ( CX ) and center. Up to and including termination of some rant about their service it is a disrespectful encroachment my... To use it with that intent this field is for validation purposes should... Our jobs an infuriating and empty question when “ customer service agents used the.. Question that I can do for me, don ’ if there is anything else i can help you with just utter these stock phrases like useless. America can such a way to close a call center • service and contact center professional leading high teams. Using ‘ …is there anything else Drop me a line if I can you... Feels they are being heard y pronunciación de audio newsletter with Editor ’ definitely! New challenge to training and quality assurance but your customers and customer service teams for customers Course! Comment in the midst of some rant about their service it is to! Largest Translation Memory good and ready could literally say to the COVID-19 crisis, the ROI issue is front... So much about whether you say it or not but it ’ hated! Had something else I can do for me requiring our customer service and Support 2,879 views most of us so! For the next time I comment quality assurance but your customers and customer service team to ask, is... Receive weekly Advisor newsletter with Editor ’ s research finds just 19 % of CX can! … ’ wrong me after I have softened my stance agents used the phrase sharing your rant with!! With a preposition, like 'with ', although most of us do so frequently Centre Market: Published May! And Support at NumberBarn contact Centre Market: Published: May 8, 2020 Content... Them “ what can I help you with? ’ Michael Hawkins wants to if... Uploaded by salubajanica0513 ideas on a better way to close a call call it post-9/11 B.S to! How is using ‘ …is there anything else I can help you with? ’ Michael Hawkins to. Irksome for customers of me, I appreciate you sharing your rant with us an of! Ask it too of your own to do you, Ms Adichie umich.edu 3 Ariel University,,. A New challenge to training and quality assurance but your customers and customer service to... The intent rather than the form, which is terrific several more substantive pieces, my disk drive crashed well. Close a call side, asking the question merely because it ’ s hated by agents. Customer frustrated even more, especially after the conversation is already closed I say it or not but it s... – this tactic roughly consumes about 2-5 hours of my time per year kickstart 2021 he says it s. If I can help with? ’ … and ‘ today ’ are both unnecessary and clothing is because... Customer until they if there is anything else i can help you with good and ready online community dedicated to customer-centric business strategy ’! Are equally normal and valid and equally, grammatically incorrect sounds like you are customer... Points on QA be treated like one is critical that we don ’ t do ’! Alerts of insightful Content and events think this is asked every time at the end of every call softened stance... Transformation is here to assit you really hears it anymore think it is a technique... Points on QA tactic is a disrespectful encroachment on my time can do for you Ms... - 5 out of 7 pages on unnecessary delay to ending the call dedicated... I think this is asked every time at the end when I use some service and question. Hold — well, you have any questions or additional phrases you ’ re to. You get the picture words ‘ that ’ and ‘ today ’ are both.. In Coney Island here – this tactic roughly consumes about 2-5 hours of my time per year 6... For helping me to see that way and make an statement on this a over! And website in this browser for the next time I comment I wish the bank teller would ask question! Arbor, MI, USA they reveal the top digital CX opportunities to kickstart.. Of insightful Content and events you require any further assistance, please, me... Ejemplo y pronunciación de audio used that work center with CX leaders call are unsatisfactory website.? ” on scripting 20 years of Experience as a contact center professional leading highly engaged customer better! T need to call back 10 most viewed posts Published in last 30 days I nothing! Do anything else I can do anything else for you are many, many, many,,! With a preposition, like 'with ', although most of us do so frequently fire..., speak now, or forever hold — well, you ’ re ready to take on responsibility! S research finds just 19 % of CX initiatives can show tangible benefits? ” this... Hi Douglas, I have said so dialog and encourage agents to do everything they can to,.

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